FAQ
Secure Payment
How long does it take to process an order?
Once your payment has been confirmed, your order will be packed and prepared for shipment. This normally takes 1–3 business days.
We currently ship within Norway using Posten/Bring. Available shipping options and prices are shown at checkout. Delivery time depends on the selected shipping method and destination, but most orders arrive within 2–5 business days after dispatch.
Once your order has been shipped, you’ll receive tracking information by email or SMS.
In summary:
- Processing time: 1–3 business days
- Estimated delivery after dispatch: 2–5 business days
- Current shipping area: Norway only
We’re working on expanding shipping to the EU.
Do you ship internationally?
We currently ship within Norway only. We’re working on expanding shipping to the EU and hope to make it available soon.
Track Order
How can I check the status of my order?
Once your order has been shipped, you’ll receive a confirmation with tracking information by email or SMS. You can use the tracking link to follow your delivery through Posten/Bring.
Can’t find your tracking information? Contact us at shop@noblebound.com and include your order number, and we’ll help you.
What should I do if my tracking hasn’t updated?
Tracking updates may take 24–48 hours to appear, especially during busy seasons. If the status remains unchanged for more than 3 days, feel free to contact our support team—we’ll help you check the progress of your package and ensure it’s on the way to you.
Orders & Shipping
Can I modify or cancel my order after placing it?
Contact us as soon as possible at shop@noblebound.com and include your order number.
If your order hasn’t been packed or shipped, we’ll do our best to update the delivery address, change the items, or cancel the order. We can’t guarantee changes once processing has started.
If the order has already been shipped, it can no longer be changed or cancelled. You can return it after delivery in accordance with our return policy.
Returns & Refunds
What is your returns and refunds policy?
You can return your order within 30 days of receiving it. The product must be unused, in its original condition, and returned with all original packaging and labels.
Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect. We recommend using a tracked shipping service.
Once we receive and inspect your return, your refund will normally be processed within 5–7 business days. The refund will be issued to your original payment method.
To start a return, please contact us at shop@noblebound.com before sending the product back.
Account Info
Do I need an account to place an order?
No, you can check out as a guest.
However, creating an account allows you to track orders, manage returns, save your shipping details, and access Store Credit or rewards more easily.
How do I update my account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.